Analista de Sucesso do Cliente (CSM)
Core
Building strong, long-term relationships with B2B customers to ensure they realize value from solutions, focusing on retention, growth, and reducing churn.
Role type
Customer Success Manager (CSM)
Builds
Customer retention strategies, upsell/cross-sell opportunities, and improved customer experience
Domain
B2B SaaS / Technology
Deliverable
client delivery
Required skills
B2B customer portfolio management, churn prevention, upsell and cross-sell techniques, customer health metrics analysis, stakeholder alignment, negotiation, data-driven account management
Preferred skills
Startup/SaaS environment experience, AI project experience, Pipedrive familiarity
Responsibilities
Manage a portfolio of B2B customers proactively, develop strategies to reduce churn, identify upsell and cross-sell opportunities, monitor customer satisfaction and engagement, conduct customer meetings to align priorities, track customer health indicators, collaborate with internal teams to share insights
Seniority
Individual Contributor (IC), mid-to-senior level