Technical Success Manager - Public Sector
Core
Drive technical adoption, onboarding, and success for Public Sector customers using New Relic's observability platform.
Role type
Technical Success Manager (Public Sector)
Builds
Customer adoption, onboarding, and continued success for Public Sector accounts
Domain
Public Sector / Observability / Performance Monitoring
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Pre or post sales experience, technical problem solving, customer relationship management, product demonstration, business acumen, technical environment assessment
Preferred skills
Knowledge of Java, .Net, Ruby, C, Python, Node.js, Golang, cloud technologies (Kubernetes, containers, microservices, DevOps, CI/CD), mobile device platforms (iOS & Android)
Technologies
New Relic platform, Kubernetes, containers, microservices, DevOps, CI/CD, iOS, Android
Responsibilities
Own customer adoption, onboarding, and continued success; Lead product integration within customer infrastructure; Partner with Sales to identify upsell and renewal opportunities; Provide customer feedback to product management and engineering; Lead interactive product demonstrations; Maintain deep understanding of customer business and technical environment
Seniority
Mid-level, hands-on IC
