Customer Success Manager (Southeast)
Core
Own post-sale customer relationships for electric utility partners, driving platform adoption, ROI realization, and long-term retention of AI-based inspection workflows.
Role type
Senior Customer Success Manager (Utility Industry)
Builds
AI-powered inspection and maintenance platform for power utility infrastructure
Domain
Energy infrastructure / Electric utility / AI & Computer Vision
Deliverable
production ML models
Required skills
SaaS Customer Success experience, Electric utility industry knowledge, AI/Computer Vision technical literacy, Salesforce proficiency, Account management, Expansion opportunity identification, Customer enablement training, Data analysis
Preferred skills
Experience with transmission/distribution operations, asset inspection, vegetation management, wildfire mitigation, utility capital planning
Technologies
Salesforce, AI-based inspection workflows, Computer Vision models
Responsibilities
Serve as primary point of contact for utility customers; Drive platform engagement and ROI; Identify and surface expansion opportunities; Advocate for customer needs to influence product roadmap; Manage at-risk accounts; Organize training and enablement sessions; Maintain account health and adoption data in Salesforce.
Seniority
Mid-Senior level (6-8 years experience)