Customer Success Manager
Core
Strategic partner and trusted advisor to complex enterprise customers in Korea, helping them harness Claude capabilities (Enterprise, Code, API) to scale usage and maximize value.
Role type
Senior Customer Success Manager (Regional Lead)
Builds
Enterprise AI adoption strategies, usage optimization plans, and change management programs for Korean clients.
Domain
Enterprise AI / Generative AI / SaaS
Required skills
Strategic account management, consumption-based and seat-based business model expertise, AI/ML technical fluency, change management, cross-functional collaboration, project management, regional market development
Preferred skills
Building processes in growing regions, navigating time zones, driving end-user adoption, identifying new use cases, quantifying ROI
Technologies
Claude Enterprise, Claude Code, API, usage monitoring tools
Responsibilities
Build strategic relationships with customer decision makers to identify optimization and expansion opportunities; Monitor usage patterns to proactively address underutilization and drive value from commitments; Serve as the voice of Korean customers to Product PMs and inform product strategy; Develop and execute change management strategies including Train the Trainer programs; Own the customer lifecycle from onboarding to Quarterly Business Reviews; Build Korea-specific processes, playbooks, and best practices as the first in-region CS presence.