Customer Success Manager
Core
Strategic partner and trusted advisor to complex EMEA enterprise customers, helping them scale usage and maximize value of Anthropic's AI capabilities (API, Claude for Enterprise, Claude Code).
Role type
Senior Customer Success Manager (EMEA)
Builds
Enterprise AI adoption strategies, usage optimization plans, and change management programs for complex accounts.
Domain
Enterprise AI / Generative AI / SaaS
Required skills
Strategic account management, consumption and seat-based business model expertise, AI/ML technical fluency, change management, cross-functional collaboration, project management, regional market development
Preferred skills
Experience in growing regions, ability to work across time zones, passion for responsible AI development
Technologies
Anthropic API, Claude for Enterprise, Claude Code
Responsibilities
Build strategic relationships with EMEA decision makers to identify optimization and expansion opportunities; Guide customers on best practices for API and seat-based products; Proactively drive usage planning and monitor consumption patterns to maximize contract value; Act as voice of EMEA customers to Product PMs and inform research priorities; Document and quantify customer ROI and business outcomes; Develop change management strategies and enablement programs (e.g., Train the Trainer); Own the full customer lifecycle including QBRs and account planning; Establish regional processes and playbooks for the first in-region CS team.
Seniority
Senior, hands-on IC with strategic advisory responsibilities