Technical Support Specialist – French Market
Core
Diagnose and resolve technical hardware and software issues for IoT fleet management products (GO devices, MyGeotab platform) and partner solutions.
Role type
Technical Support Specialist (IoT/Fleet Management)
Builds
Geotab GO devices, MyGeotab software platform, and partner integrations
Domain
IoT, connected transportation, fleet management
Deliverable
client delivery
Required skills
SQL, Python, C#, JavaScript, Google Big Query, database setup, user management, rules and reporting, network communications, portal configuration, device troubleshooting, product implementation, training delivery
Preferred skills
Expert Excel (pivot tables), Google Suite for business, 24/7/365 shift flexibility
Technologies
Geotab GO devices, MyGeotab, Google Big Query, Google Suite
Responsibilities
Diagnose and resolve technical hardware and software issues involving connectivity, installation, and software inquiries; Provide technical expertise on database set up, user management, rules and reporting, device errors, network communications, portal configuration and navigation; Coordinate with internal departments on the return/exchange process for Geotab devices and accessories; Manage, develop and deliver product service training directly to resellers and customers; Provide successful resolution to all customer complaints; Report escalating and severe concerns/issues to management.
Seniority
Mid-level, hands-on IC
