Client Success, APAC
Core
Own retention and growth of institutional clients across APAC, managing end-to-end relationships and driving product adoption.
Role type
Senior Client Success Manager (Institutional Fintech)
Builds
Cross-border payment infrastructure for institutions
Domain
Fintech, Cross-border payments, FX markets
Deliverable
production ML models
Required skills
Account management, Data analysis, AI tool usage, Client relationship management, Strategic planning, Cross-functional collaboration
Preferred skills
Cross-border payment experience, FX market knowledge, B2B sales background, Mandarin proficiency
Technologies
AI tools
Responsibilities
Serve as primary point of contact for institutional clients, Build and maintain account growth plans, Analyze client data to identify volume growth opportunities, Develop strategies to grow transaction volume, Own cross-sell pipeline for new products, Monitor client health metrics and identify risks
Seniority
Senior, hands-on IC