Manager, SMB Account Management
Core
Lead a team of SMB Account Managers to drive growth, retention, and revenue expansion for Square's small and medium-sized business merchants in the APAC region.
Role type
Senior IC manager leading a team of 8-10 Account Managers
Builds
Revenue expansion, software adoption, and retention outcomes for SMB merchants
Domain
Fintech / SMB commerce / Omnichannel solutions
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, coaching, revenue growth, retention management, cross-functional partnership, performance management, escalation handling
Preferred skills
Experience with quota-carrying environments, SMB/mid-market business experience, program improvement implementation
Technologies
None stated
Responsibilities
Lead and develop a high-performing team of 8–10 Account Managers; Drive upsell, retention, and customer satisfaction results; Establish performance expectations through structured 1:1s and deal reviews; Partner cross-functionally to surface merchant insights and resolve escalations; Support leadership in executing team OKRs; Serve as a senior escalation point for complex merchant situations
Seniority
Senior, hands-on IC with people management
