Customer Success Manager - (Cybersecurity Services)
Core
Own end-to-end execution of professional services engagements and customer lifecycle for managed security services, ensuring onboarding, retention, and growth of clients.
Role type
Senior Customer Success Manager (Cybersecurity Services)
Builds
Managed security services (MDR, VAPT, SIEM, EDR, PAM, IAM, SSE) and professional services projects
Domain
Cybersecurity services, IT services, Managed Security Services Provider (MSSP)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Project planning & execution, Scope & change control, Managed services onboarding, Customer success & retention, Client communication & management, Quality assurance, Risk & issue management, Resource coordination, Process improvement
Preferred skills
MSSP or cybersecurity consulting experience, Middle East or ASEAN client delivery experience, SIEM platform familiarity (QRadar, FortiSIEM, Google SecOps)
Technologies
Jira, MS Project, ClickUp
Responsibilities
Develop and execute detailed project plans for cybersecurity engagements; Enforce formal change control to protect engagement margins; Manage onboarding for MDR and managed security service customers; Conduct quarterly business reviews and flag renewal risks; Serve as primary operational point of contact for clients; Ensure deliverables pass internal QA review; Proactively identify and manage delivery risks; Coordinate delivery resources across concurrent engagements; Document repeatable onboarding runbooks and delivery templates
Seniority
Senior, hands-on IC
