Account Manager, SMB

AU - NSW - Remote💼 Full-time🗓 2026-09-22 → 2026-09-26

Core

Partner with Small Business (SMB) merchants to drive adoption, retention, and growth of Square's omnichannel commerce and financial services tools.

Role type

Account Manager (SMB)

Builds

Integrated commerce solutions, payment processing, inventory management, and financial services for small businesses.

Domain

Fintech / SMB Commerce

Deliverable

client delivery

Required skills

consultative sales, account management, relationship building, upselling, product adoption, time management, commercial acumen

Responsibilities

Own, retain, and grow a portfolio of SMB merchants; act as the voice of merchants within the company; drive expansion through product adoption and value-based recommendations; balance proactive outreach and retention activities; collaborate with cross-functional teams to deliver tailored solutions; achieve outcome-based growth and retention goals.

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About Block

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspective