Manager, SMB Account Management

AU - NSW - Remote💼 Full-time🗓 2026-09-22 → 2026-09-26

Core

Lead a team of SMB Account Managers to drive growth, retention, and customer satisfaction for Square's small and medium-sized business merchants.

Role type

Senior IC manager (SMB Account Management)

Builds

Revenue expansion, software adoption, and retention for SMB merchants

Domain

Fintech / SMB commerce

Deliverable

Required skills

Team leadership, coaching, revenue growth, retention management, cross-functional partnership, performance management, escalation handling

Preferred skills

Experience with SMB or Mid-Market businesses, quota-carrying environment experience

Technologies

None stated

Responsibilities

Lead and develop a team of 8–10 Account Managers; drive upsell, retention, and customer satisfaction results; establish performance expectations and accountability; partner cross-functionally to surface merchant insights and resolve escalations; support leadership in executing team OKRs; serve as a senior escalation point for complex merchant situations

Seniority

Senior, hands-on IC with people management

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About Block

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspective