Universal Agent "Not Remote"
Core
Customer Service Specialist scheduling service visits and optimizing routes for pest control technicians.
Role type
Customer Service Specialist
Builds
Scheduled service appointments and optimized technician routes
Domain
Pest management / Home services
Required skills
Scheduling, route optimization, database management, call handling, customer communication, quality assurance
Preferred skills
Customer service experience, sales experience, Microsoft Office proficiency
Technologies
Windows-based systems, Web-based applications, Microsoft Office
Responsibilities
Answer incoming and make outbound calls to schedule and confirm service appointments; Navigate scheduling systems to optimize technician routes and minimize drive time; Update and maintain customer database with accurate information; Monitor and reschedule unserviced accounts; Participate in quality assurance processes; Safeguard customer privacy.
Seniority
Entry-level to Mid-level