Call Center Lead
Core
Manage in-home sales appointment schedules across multiple markets to ensure sales rep coverage and efficient routing.
Role type
Senior IC operations lead (dispatch/scheduling)
Builds
In-home sales appointment slots for sales representatives
Domain
Home improvement / In-home sales
Deliverable
product features
Required skills
Dispatch/scheduling experience, multitasking, organization, critical thinking, communication, software navigation
Preferred skills
Experience in in-home sales or home improvement
Technologies
Microsoft applications, LeadPerfection, Five9, RingCentral
Responsibilities
Review assignment pages to confirm sales rep coverage, coordinate with Sales to add or transfer reps, monitor rep availability across markets, reroute and reassign leads to meet daily appointment targets, communicate with customers regarding schedule changes, pull reporting on schedule adjustments, assist the Verification team, provide training to new team members on dispatch processes.
Seniority
Mid-level, hands-on IC