Contact Center Strategic Development Program Manager
Remote · from United States
Core
Design and implement workforce development programs, career pathways, and mentoring initiatives to strengthen employee engagement and leadership readiness.
Role type
Senior IC program manager (talent development)
Builds
Scalable learning experiences and career development programs
Domain
Human Resources / Talent Development
Deliverable
product features
Required skills
Strategic planning, program management, stakeholder coordination, data analytics, continuous improvement methodologies, succession planning
Preferred skills
Experience in service-oriented organizations, influence without authority
Responsibilities
Design and implement innovative workforce development programs, oversee the full lifecycle of strategic initiatives, lead career development and mentoring initiatives, analyze program data and evaluate outcomes