GTM Strategy & Operations - Global Account Management
Core
Design, execute, and scale growth strategies and operational systems to deepen seller relationships, expand revenue, and maximize lifetime value for Square's global base of sellers.
Role type
Manager, Growth Strategy & Operations (Global Account Management)
Builds
Scalable, well-instrumented systems for Account Management, including automation, AI agents, and performance dashboards.
Domain
SaaS / FinTech / Global Account Management
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Growth and retention strategy, Revenue operations, Operational automation, Cross-functional program management, Data analysis and visualization, Account management/GTM motions, Technical requirements documentation
Preferred skills
Experience with AI-native GTM tooling, API integration, Low-ego ownership mindset
Technologies
Salesforce, Clay, n8n, Zapier, Looker, Snowflake, SQL
Responsibilities
Define and operationalize Account Management strategy focusing on retention and churn reduction; Build coverage models and business cases for existing sellers; Establish operational cadence including book building and pipeline hygiene; Automate manual workflows and build event-driven automations; Partner with Data Science and Product to deliver real-time seller health visibility; Lead cross-functional workstreams to deliver end-to-end programs on time.
Seniority
Manager, hands-on IC