Senior Customer Success Manager
Core
Lead post-sale customer journey for a portfolio of largest Enterprise customers to drive product adoption, measurable business results, and long-term retention in a technical engineering domain.
Role type
Senior Customer Success Manager (Enterprise Accounts)
Builds
CoLab Design Engagement System (DES) platform for engineering teams
Domain
Industrial equipment, consumer products, automotive, aerospace & defense, shipbuilding
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
B2B SaaS customer success, account management, customer journey orchestration, success planning, executive business reviews, stakeholder management, adoption strategy, risk management, change management
Preferred skills
Design/manufacturing environment exposure, engineering tools experience, high-growth SaaS experience
Technologies
CoLab DES platform
Responsibilities
Own adoption, satisfaction, and retention metrics for Enterprise accounts; Build and execute Customer Success Plans tied to business impact; Execute onboarding and rollout strategies; Lead structured executive business reviews; Coach customers to take ownership of outcomes; Collaborate with Sales on growth and renewal strategies; Partner with Customer Engineering Advisors on enablement strategies.
Seniority
Senior, hands-on IC