IT Support Engineer
Core
Own day-to-day IT operations end-to-end, keeping computers, software, accounts, and connectivity working across multiple sites while building scalable systems and standards.
Role type
IT Support Engineer (early-stage build)
Builds
End-to-end IT operations, runbooks, and standards for a multi-site hardware startup
Domain
Hardware startup / Solar energy technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Troubleshooting across hardware, OS, software, and network; Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, Wi-Fi, VPN, firewalls); Endpoint and identity management (MDM, imaging, SSO); Security risk assessment; Process documentation and automation; Vendor/ISP negotiation
Preferred skills
Experience as first/sole IT hire; Lab/OT environment exposure; Security baselines (SOC 2, CIS); Scripting (Bash, PowerShell, Python)
Technologies
MDM, SSO, TCP/IP, DNS, DHCP, VLANs, Wi-Fi, VPN, firewalls, Bash, PowerShell, Python
Responsibilities
Troubleshoot connectivity and hardware issues; Set up new hires and manage device enrollment; Enforce security policies (MFA, access reviews); Write runbooks and automate routine tasks; Coordinate with third-party consultants and vendors; Maintain network stability across office and lab sites
Seniority
Individual Contributor, early-stage build
