IT Services Technician
Core
Second-line IT specialist providing advanced technical guidance, resolving complex hardware/software/network issues, and managing user accounts for employees.
Role type
Senior IC IT Services Technician
Builds
Operational efficiency and seamless technology operations for all employees
Domain
IT Services / Enterprise Infrastructure
Required skills
Windows/macOS administration, Active Directory management, ITSM tools (ServiceNow/Jira), hardware/software deployment, patch management, network troubleshooting (TCP/IP/DNS/DHCP/VPNs), basic server administration (Windows Server/Linux), scripting (PowerShell/Bash/Python), cybersecurity basics
Preferred skills
Virtualization (VMware/Hyper-V), cloud services (Google Workspace/Microsoft 365), relevant certifications (CompTIA A+/Network+/MCP/ITIL), mentoring Level 1 staff
Technologies
Active Directory, ServiceNow, Jira, Windows Server, Linux, VMware, Hyper-V, Google Workspace, Microsoft 365, PowerShell, Bash, Python
Responsibilities
Diagnose and resolve complex technical problems (system crashes, network issues, software conflicts), manage user accounts and permissions, deploy and maintain hardware/software, monitor systems and perform patch management, document resolutions and escalate issues, maintain IT knowledge base, support IT projects (upgrades/migrations), train and mentor Level 1 technicians, ensure compliance with security standards, handle new hire onboarding/offboarding
Seniority
Mid-level, hands-on IC