Customer Success Specialist I (Spanish Bilingual)
Core
First-line customer support specialist handling inbound calls, emails, and chats for solar customers regarding system performance, billing, and account support.
Role type
Tier 1 Customer Success Specialist
Builds
Customer support operations for a consumer solar energy platform
Domain
Renewable Energy / Consumer Solar
Deliverable
client delivery
Required skills
English (fluent), Spanish (fluent), inbound customer support, basic troubleshooting, CRM usage, SOP adherence, issue triage
Responsibilities
Handle inbound customer contacts (calls, emails, chats) regarding solar system performance, billing questions, and account support; Provide first-level troubleshooting and walk customers through basic steps to resolve issues; Identify cases that require escalation to Tier 2 or specialized teams; Accurately log and update all customer interactions in the CRM system; Demonstrate empathy and professionalism in every interaction; Follow all SOPs for customer communication and data security.