Kundenbetreuer
On-site · Germany
Core
Central point of contact for customers from contract signing through the construction phase, ensuring a transparent journey and high satisfaction for residential energy solutions.
Role type
Customer Success / Account Management
Builds
Residential solar, battery storage, and heat pump installations
Domain
Renewable energy / Home energy systems
Deliverable
client delivery
Required skills
Customer relationship management, project coordination, documentation handling, regulatory subsidy guidance, process optimization
Preferred skills
Photovoltaics, heat pumps, electrical engineering, wholesale experience
Responsibilities
Coordinate appointments and gather required documents, clarify customer inquiries, support customers with subsidy topics, build a new key account department from scratch, design department processes