Senior Technical Success Manager
Core
Strategic technical advisor guiding customers through their Zero Trust journey to align solutions with business goals and drive adoption.
Role type
Senior Technical Success Manager (Post-Sales)
Builds
Customer adoption strategies, risk mitigation plans, and technical governance for Zscaler's Zero Trust Exchange platform.
Domain
Cloud Security, Web Security, Networking, Infrastructure
Required skills
Customer success management, technical account management, stakeholder relationship building, technical governance, adoption strategy, risk mitigation, network troubleshooting, AI/ML fundamentals, SASE/ZTNA/SSE knowledge
Preferred skills
AI-powered operational analytics, predictive health-scoring, enterprise infrastructure expertise, industry-specific workflow knowledge, security certifications (CISSP, CCNP, CCIE, Network+, AWS, Azure, Google Cloud)
Technologies
Zscaler Zero Trust Exchange, SASE, SSE, ZTNA, AI Security, HTTP, DNS, SSL, DLP, Sandbox, SDWAN, CASB, Ping, Traceroute, MTR
Responsibilities
Build relationships with key customer stakeholders to align objectives with Zscaler goals; provide expert technical guidance and proactive recommendations; drive adoption by identifying insights and mitigating risks; manage complex escalations with cross-functional teams; create and share intellectual capital like playbooks and best practices.
Seniority
Senior, hands-on IC