Customer Education Lead
Core
Design and deliver scalable learning experiences to accelerate customer adoption and time-to-value for a Design Engagement System used by large engineering organizations.
Role type
Customer Education Lead (Instructional Design & Enablement)
Builds
CoLab Academy curriculum, certifications, learning paths, and self-serve education infrastructure
Domain
B2B SaaS / Engineering Software (CAD, PLM, Design Engagement)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
instructional design, curriculum development, learning management system (LMS) implementation, content creation (video/guides), data-driven learning strategy, cross-functional collaboration, project management
Preferred skills
technical B2B product experience, course authoring tools, customer community management, customer marketing
Technologies
LMS platforms (Skilljar, Docebo, Thought Industries), course authoring tools (Articulate Rise, Camtasia, Adobe Creative Suite)
Responsibilities
Map customer audiences and learning needs; create onboarding materials and interactive learning paths; evaluate and implement LMS; measure impact on adoption and renewal; enable internal teams; build feedback loops for content iteration
Seniority
Mid-Senior, hands-on IC
