Technical Success Manager
Core
Guide customers through their Zero Trust journey as the central post-sales point of contact, helping them adopt and maximize usage of Zscaler's cloud security solutions.
Role type
Senior Technical Success Manager (Japan)
Builds
Customer adoption strategies, technical integration plans, and risk mitigation frameworks for Zscaler's Zero Trust Exchange platform.
Domain
Cybersecurity, Cloud Security, Zero Trust, SASE
Required skills
Cloud Services Architectures, Web-based Security, Networking, Infrastructure Solutions, AI/ML technologies, Customer Success Management, Technical Account Management, Sales Engineering, Strategic alignment, Escalation management, Data analysis
Preferred skills
AI-powered analytics, Machine learning insight tools, Cloud and Networking Security technologies (SD-WAN, MPLS, SWG, DLP, VPNs, CASB), Troubleshooting methodologies, Industry certifications (CISSP, CCNP, CCIE, Network+)
Technologies
Zscaler Zero Trust Exchange, SASE, SD-WAN, MPLS, SWG, DLP, VPNs, CASB
Responsibilities
Build and nurture relationships with key customer stakeholders to define strategic alignment; Offer technical guidance and best practices for solution integration; Manage escalations and coordinate resolutions with internal and external teams; Identify adoption insights and develop risk mitigation plans; Create and share intellectual capital including training guides.
Seniority
Senior, hands-on IC