Customer Support Associate I
Core
Drive seamless activation of Zscaler's Zero Trust Exchange products and services, ensuring technical accuracy through URL analysis and managing customer inquiries.
Role type
Customer Support Associate I (Technical Onboarding & Support)
Builds
Product activation, service delivery, and customer onboarding for the Zscaler Zero Trust Exchange platform
Domain
Cybersecurity / Cloud Security (SASE)
Deliverable
product features
Required skills
URL analysis, customer interaction, project management, time management, networking concepts (OSI model), AI tool integration
Preferred skills
TCP/IP protocols, networking architecture, CCNA certification, high-touch customer engagement management
Technologies
Zscaler Zero Trust Exchange, AI tools
Responsibilities
Execute product and service activation tasks, analyze URLs to categorize content, manage inbound customer inquiries, partner cross-functionally for service delivery, own customer interactions for data center migrations and infrastructure changes
Seniority
Individual Contributor, Entry-Level (2+ years experience)