Head of Retail Relationships
Core
Senior sales leader responsible for the full client lifecycle (acquisition, activation, retention, reactivation) and leading a multi-lingual sales team to drive growth in funded accounts, net deposits, and revenue across the UK, EU, and LATAM markets.
Role type
Senior IC sales leader (Head of Retail Relationships)
Builds
Retail and partner business (FX, CFDs, Financial Spread Betting) for retail, professional, and institutional clients
Domain
Financial services / Forex / CFDs / Financial Spread Betting
Required skills
Sales leadership, team management, client lifecycle management, strategic planning, commercial negotiation, regulatory compliance, CRM management, performance management, budget management, stakeholder management
Preferred skills
LATAM market experience, IB/affiliate/White Label network management, multi-jurisdictional sales experience, additional European languages
Technologies
MetaTrader 4/5, CRM, telephony, BI tools
Responsibilities
Lead and develop a high-performing, multi-lingual sales team; Drive FTD, net deposit, revenue and active-client growth; Develop and manage IB, affiliate and White Label partnerships; Establish and monitor KPIs covering leads, conversion, FTDs, net deposits, revenue, trading activity, retention, reactivation and client activity; Ensure sales activity complies with applicable FCA, CySEC/MiFID II, ESMA and international regulatory requirements
Seniority
Senior, hands-on IC