Treatment Coordinator
Core
First point of contact for patients, responsible for creating treatment and payment plans, managing the full patient journey from check-in to checkout, and ensuring patients move forward with care. (via careerplan.io/jobs/5259061007-treatment-coordinator-at-hellotend)
Role type
Senior patient experience coordinator (dentistry)
Builds
Patient treatment pipelines and financial acceptance
Domain
Healthcare / Dentistry
Required skills
Patient communication, treatment plan presentation, financial guidance, scheduling, conflict resolution, data entry, G Suite proficiency, practice management software familiarity
Preferred skills
Dental background, insurance knowledge, experience with Ascend or similar software
Responsibilities
Manage inbound and outbound patient communication via phone, text, and email; Present treatment plans and guide patients through financial options; Own the patient pipeline to ensure scheduled and unscheduled patients receive care; Manage daily studio schedule and fill gaps; Follow up with patients on outstanding treatment and coordinate referrals.
Seniority
Mid-level, hands-on IC