Key Account Manager - SaaS
Core
Own and grow the entire existing customer base of 700+ SME manufacturers, focusing on retention, license expansion, and module growth.
Role type
Senior Key Account Manager (SaaS/Manufacturing)
Builds
On-premise ERP/MIS software for SME manufacturers (MRP, job costing, stock control) with a cloud relaunch roadmap.
Domain
Manufacturing (motorsport, aerospace, defence, electronics) + SaaS
Required skills
SaaS account management, revenue/retention target achievement, stakeholder management (ops/finance/IT), account planning, CRM hygiene, subscription licensing knowledge, change management
Preferred skills
Manufacturing sector experience, HubSpot proficiency
Technologies
HubSpot, Sage, Xero, Pegasus
Responsibilities
Own and grow the full customer base across multiple industries; Build trusted relationships with senior stakeholders inside existing accounts; Develop and execute account plans focused on retention and expansion; Lead commercial conversations on renewals and upsell; Identify growth opportunities and build cases for adding missing modules; Maintain disciplined CRM and forecasting hygiene; Support customers through platform integration and cloud migration; Travel to customer sites to build face-to-face relationships.
Seniority
Mid-Senior, hands-on IC