Customer Onboarding Manager (French-speaking)

London, United KingdomFull-time2026-10-02 → 2026-11-11

Core

Manage end-to-end implementation programs for new customer accounts on ROLLER's venue management SaaS platform, acting as a trusted advisor to drive value and retention.

Role type

Customer Onboarding Manager

Builds

Customer implementation programs and platform configurations for leisure and attractions clients

Domain

SaaS / Leisure and attractions industry

Required skills

Project management, SaaS platform configuration, stakeholder management, requirement gathering, cross-functional collaboration, payment solution implementation

Preferred skills

Experience in leisure and attractions industry, tech-savviness, process-driven mindset

Technologies

ROLLER platform, payment solutions

Responsibilities

Own successful onboarding of new customers across EMEA with a focus on France; Utilize project management skills to ensure implementation projects are completed on time; Become an expert in the product and apply a hands-on approach to platform configuration; Gather requirements and configure customer accounts; Consult with customers on platform usage; Develop strong customer relationships; Partner with payments team to implement payment solutions

Seniority

Mid-level, hands-on IC

About Roller

ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-service kiosks, memberships, digital waivers, and more. We are a fast-growing global company with customers in over 30 countries and a wide array of industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks — just to name a few!