Customer Success Manager, Networks
Core
Post-sales Customer Success Manager owning enterprise account relationships for a no-code network automation platform, driving adoption, renewal, and expansion.
Role type
Senior IC Customer Success Manager (Enterprise Accounts)
Builds
Customer adoption, renewal, and expansion for NetBrain's network automation platform
Domain
IT Operations / Network Automation / SaaS
Required skills
Stakeholder management, QBR execution, account health monitoring, renewal forecasting, expansion opportunity identification, CRM management, executive presentation
Preferred skills
Technical fluency in enterprise networking, experience with network security vendors, SaaS/observability platform background, ARR/GRR/NRR metrics expertise
Technologies
Salesforce, Gainsight, HubSpot
Responsibilities
Build and own stakeholder relationships across IT Operations, Network Engineering, and executive leadership; Run regular check-ins and quarterly/annual business reviews; Serve as primary escalation point and internal voice of the customer; Define and track customer-specific success metrics; Own renewal status and forecasting end-to-end; Identify and qualify expansion opportunities; Log activity and relay feedback to Product
Seniority
Senior, hands-on IC