Strategic Solutions Engineering Director
Core
Lead a team of Solutions Engineers supporting complex sales cycles for Cresta's unified AI platform, aligning technical discovery with pipeline priorities.
Role type
Senior IC Solutions Engineering Director
Builds
AI-driven customer experience platform (conversational AI agents, real-time human augmentation, conversation intelligence)
Domain
B2B SaaS / AI / Contact Center
Deliverable
product features
Required skills
Sales engineering leadership, AI agent integration, Contact Center technologies (Conversational AI, CCaaS, telephony), Salesforce/Google/Amazon platforms, strategic deal shaping, team coaching, technical discovery
Preferred skills
Mentoring frameworks, cross-functional collaboration, roadmap influence
Technologies
Salesforce, Google, Amazon, Conversational AI, CCaaS, telephony infrastructure
Responsibilities
Coach SEs on deal strategy and technical execution; align SE coverage with pipeline priorities; run weekly pipeline reviews; manage team capacity and recruiting; provide hands-on technical leadership for deals >$1M; influence product roadmap and lead POC initiatives; develop technical best practices and enablement assets.
Seniority
Director, hands-on leadership
