Client Success Specialist (Korean)
Core
Deliver high-quality, multi-channel support to clients, ensuring timely, accurate, and professional handling of enquiries and issues for a global brokerage.
Role type
Client Success Specialist (Korean)
Builds
Client retention and long-term value through tailored support and solution-focused guidance.
Domain
Financial services / Foreign Exchange / CFDs / Spread betting
Deliverable
client delivery
Required skills
Customer service, client support, relationship management, multi-channel support, client retention, trend identification, root cause analysis, trade investigation, escalation management
Preferred skills
Native or fluent Korean, good English communication, willingness to work rotating shifts
Technologies
None stated
Responsibilities
Deliver multi-channel support to clients; tailor support for standard/premium traders and partners; support client retention with accurate guidance; identify and share trends/observations with internal teams; collaborate with internal stakeholders to resolve client issues; apply solution-oriented approach to identify root causes; adhere to CX Charter and regulatory requirements; handle escalations professionally; conduct layer-1 trade investigations and validations; escalate complex matters to senior managers.
