Client Growth Associate

## About the role We are looking for a client-centered professional that focuses on revenue expansion by acquiring new clients and nurturing existing relationships through data-driven strategies, upselling, and retention efforts. They bridge marketing, sales, and product teams to optimize customer journeys, identify new market opportunities, and achieve revenue targets. ## Core Responsibilities - Client Expansion: Identify opportunities to expand the customer base as well as upsell and cross-sell services to existing clients while fostering long-term, high-value relationships. - Customer Onboarding: Support new clients with appointment scheduling, account setup, and initial consultations to ensure a smooth start. - Customer Support: Act as the main point of contact for clients — addressing questions, providing guidance on each step of their program, and resolving any operational or service-related issues. - Journey Communication: Keep clients informed at every stage — from scheduling and testing to results and follow-ups. - Data Analysis & Reporting: Analyze customer metrics, market trends, and campaign performance to optimize ROI and predict trends. - Pipeline Management: Proactively secure new business through networking, events and tailored proposals. ## Key Qualifications - Experience: 1–2+ years in account management, sales, or client strategy. - Education: Bachelor's degree in Business, Marketing, or a related field. - Skills: Strong analytical abilities (using tools like CRM, Attio or similar), negotiation capabilities, and excellent communication skills. - Mindset: Results-driven with a focus on high-impact growth experiments. ## Performance Indicators (KPIs) - Customer Acquisition Cost (CAC) and Retention Rate. - SLAs, TMOs other associated sales KPIs. - Revenue Growth Rate (Upsell/Cross-sell). - Customer Lifetime Value (CLV). - Conversion Rates (CR).