Director, Implementation & Professional Services
Core
Lead global implementation and professional services for venues (trampoline parks, water parks, zoos, etc.) to drive customer adoption, revenue growth, and operational success.
Role type
Director, Implementation & Professional Services
Builds
Implementation processes, training programs, and professional services playbooks for global customers.
Domain
Leisure and attractions industry (SaaS)
Required skills
Global leadership, strategy development, process design, customer training program creation, cross-functional collaboration, performance management, data analysis
Preferred skills
Experience in onboarding operations, technical product implementation, SMB/Mid-Market/Enterprise client management
Technologies
SaaS platforms, training management tools
Responsibilities
Develop and execute strategy for customer training and implementation; Design scalable processes for implementation and user training; Evolve professional services practice into a mature function; Build a high-performance culture; Optimize customer experience across segments; Collaborate with product and other department leaders; Establish KPIs and reporting metrics.
Seniority
Director, global scope