Technical Success Manager- ANZ
Core
Strategic technical advisor ensuring customers realize full value of Zscaler's Zero Trust Exchange platform by aligning solutions with customer goals and driving long-term satisfaction.
Role type
Senior Technical Success Manager (Customer Success)
Builds
Customer success outcomes, strategic growth opportunities, and best-practice content for Knowledge Bases
Domain
Cybersecurity, Cloud Security (SASE, ZTNA), Enterprise Infrastructure
Deliverable
client delivery
Required skills
Customer-facing account management, product feature implementation leadership, Linux/Unix/Free BSD proficiency, network troubleshooting (Ping, Traceroute, MTR), core networking protocols (HTTP, SMTP, FTP, DNS)
Preferred skills
AI tool integration, high-level/low-level design (HLD/LLD), large-scale migration management, enterprise infrastructure and cloud security (SASE, SSE, ZTNA), open-source system administration, authentication protocols (SAML, LDAP, OAuth)
Technologies
Zscaler Zero Trust Exchange, SASE, SSE, ZTNA, Linux, Unix, Free BSD, SAML, LDAP, OAuth
Responsibilities
Understand customer goals and technical challenges to align Zscaler solutions; build deep relationships with key stakeholders and identify strategic growth opportunities; anticipate technical hurdles and implement risk mitigation strategies; master products to contribute best-practice content; collaborate across Sales, Support, and Product teams
Seniority
Senior, hands-on IC