Technical Success Manager
Core
Guide customers through their Zero Trust journey as the central post-sales point of contact, helping them adopt and maximize Zscaler's cloud security solutions to secure digital transformation objectives.
Role type
Senior Technical Success Manager (Customer Success)
Builds
Customer adoption strategies, risk mitigation plans, and intellectual capital (playbooks/guides) for the Zscaler Zero Trust Exchange platform.
Domain
Cybersecurity (Cloud Security, SASE, Zero Trust) within the UK market.
Deliverable
client delivery
Required skills
Strategic alignment of customer objectives, technical guidance on cloud security architectures, complex escalation management, data analysis for adoption insights, AI/ML solution positioning, stakeholder relationship building.
Preferred skills
UK public sector experience, deep background in SD-WAN/MPLS/SWG/DLP/VPN/CASB, industry certifications (CISSP, CCNP, CCIE, AWS, Azure, Google Cloud).
Technologies
Zscaler Zero Trust Exchange, SD-WAN, MPLS, SWG, DLP, VPNs, CASB, AWS, Azure, Google Cloud.
Responsibilities
Define strategic alignment between customer objectives and Zscaler goals, offer technical guidance for solution integration, manage complex escalations, identify adoption insights and develop risk mitigation plans, create and share best practice guides.
Seniority
Senior, hands-on IC with strategic influence.