IT Support Specialist, APAC
Core
Provide on-site and remote technical support for software and hardware, manage IT assets, and maintain inventory for the defense technology company's tech fleet.
Role type
IT Support Specialist (Enterprise IT Operations)
Builds
Maintains the company's tech-fleet and ensures end-user experience for software and hardware.
Domain
Defense technology / Enterprise IT
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows, Linux, and Apple computer management; endpoint management tools (SCCM, Jamf, Kace, Workspace One); ticketing systems (Jira Service Management); root cause analysis; hardware deployment and recovery; documentation creation.
Preferred skills
JIRA Service Management administration; documentation platforms (Confluence, Quip, OneNote, SharePoint); video conferencing hardware setup; IAM tools (Okta); Zero Trust / BeyondCorp environment experience.
Responsibilities
Provide on-site and remote technical support for software and hardware; Handle tickets in the Jira Service Management system; License administration of end user software; Identify persistent problems and recurring failures for root cause analysis; Windows, Linux and Apple computer management; Responsible for deploying, recovering, maintaining and tracking of IT hardware; Identify and document knowledge articles and SOPs; Assist with on-going operational improvements; Participate in a weekly on-call rotation; Travel to Melbourne and Canberra offices.
Seniority
Individual Contributor
