Enterprise Account Manager, Retail

US - CA - San Francisco City - Remote💼 Full-time💰 $135,200–$135,200🗓 2026-09-22 → 2026-09-26

Core

Manage a portfolio of ~50 mid-market retail sellers, driving retention and growth through use-case expansion, cross-selling, and customized onboarding.

Role type

Senior Enterprise Account Manager (Retail)

Builds

Square's integrated omnichannel commerce and financial services ecosystem for mid-market sellers

Domain

Retail / Fintech / Payments

Deliverable

client delivery

Required skills

Account management, technical solutioning, requirements gathering, project management, contract negotiation, C-level executive presentation, cross-functional collaboration

Preferred skills

Business development, consulting, partnerships, sales engineering, retail industry experience

Technologies

Square ecosystem (payments, inventory, buy now pay later, POS financial tools)

Responsibilities

Retain and grow portfolio via use-case expansion and cross-sell opportunities; Identify and project manage technical solution execution; Negotiate contracts for expansion and retention; Serve as the voice of the seller with Product Teams; Provide white glove client service; Inform operations and program design at scale

Seniority

Senior, hands-on IC

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About Block

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspective