Technical Success Manager
Core
Guide customers through their Zero Trust journey as the central post-sales point of contact, helping them adopt and maximize usage of Zscaler's cloud security solutions.
Role type
Senior Technical Success Manager (Customer Success)
Builds
Customer adoption strategies, technical integration plans, and risk mitigation frameworks for Zscaler's Zero Trust Exchange platform.
Domain
Cloud Security / SASE / Zero Trust Architecture
Deliverable
client delivery
Required skills
Customer Success Management, Technical Account Management, Cloud Services Architecture, Web-based Security, Networking, Infrastructure Solutions, Strategic alignment, Escalation management, Data analysis for adoption insights
Preferred skills
SD-WAN, MPLS, SWG, DLP, VPNs, CASB, Troubleshooting methodologies, CISSP, CCNP, CCIE, Network+
Technologies
Zscaler Zero Trust Exchange, SASE, SD-WAN, MPLS, SWG, DLP, VPNs, CASB
Responsibilities
Build and nurture relationships with key customer stakeholders to define strategic alignment; Offer technical guidance and best practices for solution integration and expansion; Manage escalations and coordinate resolutions with internal and external teams; Identify adoption insights and develop risk mitigation plans; Create and share intellectual capital including training guides.
Seniority
Senior, hands-on IC