Relationship Manager (Korea)
Core
Drive growth in the Korean market by acquiring new clients, retaining existing ones, and improving the end-to-end conversion and retention experience for a global FX/CFD brokerage.
Role type
Senior IC relationship manager (retail sales & retention)
Builds
Client acquisition, retention campaigns, and onboarding experiences for a global brokerage
Domain
Financial services (FX, CFD, Spread betting)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
cold calling, outbound sales, telesales, client complaint resolution, customer onboarding, stakeholder collaboration, marketing campaign collaboration, customer lifetime value optimization, dormant customer reactivation
Preferred skills
knowledge of financial markets and trading, B2C experience
Technologies
N/A
Responsibilities
Acquire new clients and retain existing ones in the Korean market; Handle client complaints and solve challenges regarding registration, verification, deposit, and terminal usage; Collaborate with marketing to develop campaigns that decrease churn and increase lifetime value; Reactivate dormant customers; Improve onboarding and lifetime customer experience
Seniority
Senior, hands-on IC