Customer Account Manager, Senior (Remote)
Core
Senior Account Manager responsible for protecting and growing commercial relationships for TraceLink's Track & Trace Agentic Business Process (T&T ABP) portfolio, driving revenue retention and expansion through executive engagement.
Role type
Senior Enterprise Account Manager (Outside Sales)
Builds
Track & Trace platform, compliance solutions, and Agentic Business Processes for life sciences and healthcare supply chains
Domain
Life Sciences / Healthcare / Supply Chain / Compliance
Required skills
Executive relationship management, outside sales, account strategy, pipeline development, forecasting, MEDDPICC qualification, commercial planning, stakeholder engagement
Preferred skills
Experience with Track & Trace serialization, supply chain transformation, AI-enabled operations
Technologies
WISE (AI-powered Sales assistant), CRM
Responsibilities
Execute field-based account strategies with regular on-site customer visits; Lead in-person executive sessions (CORs, EBRs) with C-suite; Develop and execute long-term account plans; Manage renewals and identify expansion opportunities; Partner with Supply Chain ABP teams on transformation initiatives; Protect recurring revenue and resolve customer issues
Seniority
Senior, hands-on IC
