Regional HR Service Delivery Manager (LATAM)
Core
Build and oversee HR service delivery operations for the LATAM region, ensuring accurate and timely resolution of client and employee HR tickets while maintaining regulatory compliance.
Role type
Regional HR Service Delivery Manager
Builds
HR service delivery infrastructure, SOPs, knowledge base, and a regional team of specialists
Domain
Human Resources / Global Mobility / LATAM
Required skills
HR service delivery management, multi-country operations, SOP development, team building, compliance navigation, issue resolution, vendor engagement, KPI/SLA management
Preferred skills
Multilingual capabilities, experience in high-growth/startup environments, client-centric approach, adaptability
Technologies
HRIS platforms, ticketing systems, compliance databases
Responsibilities
Establish and maintain SOPs and playbooks for HR service delivery; Manage client and employee HR tickets and inquiries; Build and lead a regional team of HR Delivery Specialists; Navigate global and regional HR rules and regulations; Resolve HR service escalations and complex cases; Coordinate onboarding of new countries and clients; Monitor KPIs and SLAs for HR service delivery
Seniority
Senior, hands-on IC
