Customer Success Consultant
Core
Strategic point of reference for B2B and B2C marketplace clients, shaping strategy, running workshops with C-level stakeholders, and driving post-launch growth.
Role type
Senior Customer Success Consultant (B2B/B2C Marketplaces)
Builds
Marketplace performance and growth strategies for 450+ global clients
Domain
E-commerce / Digital Marketplaces / SaaS
Required skills
Strategic business advisory, Senior stakeholder management (C-level), Data-driven analysis, Workshop facilitation, AI literacy, Cross-functional collaboration
Preferred skills
Marketplace or digital commerce experience, Management consulting background, AI tool usage
Technologies
Mirakl Platform, Mirakl Connect, Mirakl Ads, Mirakl Nexus
Responsibilities
Run tailored workshops with C-level stakeholders to shape marketplace strategy, Build personalized post-launch action plans and lead data-driven business reviews, Define seller and customer strategies benchmarking against global marketplaces, Work cross-functionally with Business and IT teams to anticipate risks and align priorities, Embed AI into daily workflows by testing agents and providing structured feedback
Seniority
Mid-Senior, hands-on IC
