Director, Technical Success
Core
Scale a high-performing technical success organization to drive customer outcomes, retention, and platform value for enterprise clients.
Role type
Director, Technical Success Management (Strategic Leadership)
Builds
Regional customer success outcomes, leadership bench, scalable success programs
Domain
Cybersecurity, Cloud Security, Zero Trust
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic leadership, team scaling, executive stakeholder management, cross-functional partnership, data-driven decision making, operational efficiency
Preferred skills
B2B SaaS leadership, cybersecurity domain expertise, networking and security technologies, cloud computing solutions
Technologies
AWS, Google Cloud, Azure, Zero Trust Exchange
Responsibilities
Lead and develop a team of managers and Technical Success Managers; Own regional customer success outcomes (satisfaction, retention, adoption, expansion); Drive innovation in engagement models and operating rhythms; Serve as senior escalation point for strategic customer situations; Partner cross-functionally with Sales, Support, Product, and Professional Services
Seniority
Director, hands-on IC with strategic scope