IT Services Technician (Memphis)
Core
Second-line IT specialist providing advanced technical guidance, resolving complex hardware/software/network issues, and managing user accounts for employees.
Role type
Senior IC IT Services Technician
Builds
Operational efficiency and seamless technology operations for the company
Domain
Enterprise IT Services / Helpdesk
Deliverable
client delivery
Required skills
Troubleshooting hardware/software/network issues, Active Directory administration, Patch management, ITSM tool usage, User account management, System documentation
Preferred skills
Scripting (PowerShell/Bash/Python), Cybersecurity best practices, Virtualization technologies, Cloud services management
Technologies
Windows, macOS, Microsoft Office Suite, Active Directory, ServiceNow, Jira, VMware, Hyper-V, Google Workspace, Microsoft 365, TCP/IP, DNS, DHCP, VPNs, Windows Server, Linux
Responsibilities
Provide second-line technical assistance via phone/email/in-person; Diagnose and resolve complex technical problems; Manage and administer user accounts and permissions; Assist with hardware/software deployment and maintenance; Monitor and maintain IT systems including patch management; Document and update IT service tickets; Contribute to IT knowledge base articles; Support IT projects like system upgrades; Train and mentor Level 1 technicians; Ensure compliance with IT policies and security standards; Provide new hire onboarding and offboarding support
Seniority
Mid-level, hands-on IC