Customer Success Manager (Public Sector & Endpoint Security) - Dallas, Texas
Core
Manage post-sale relationships for Federal Civilian/Defense and SLED entities to drive solution adoption, renewals, and expansion in the mobile security domain.
Role type
Senior Customer Success Manager (Public Sector & Endpoint Security)
Builds
Mobile threat defense solutions for iOS, Android, and Windows devices
Domain
Cybersecurity, Mobile Security, Public Sector
Deliverable
client delivery
Required skills
Account management, renewal management, solution adoption driving, risk management, customer onboarding, product advocacy, technical architecture understanding, data interpretation
Preferred skills
Mobility & Security domain expertise, startup experience, large enterprise customer management
Technologies
iOS, Android, Windows, Mobile Threat Defense (MTD)
Responsibilities
Proactively manage client relationships to ensure renewals and facilitate expansion opportunities; Drive adoption of the security solution within the customer's user base; Act as a trusted advisor demonstrating domain expertise; Manage risks and escalations to maintain high customer satisfaction; Gather customer feedback to drive product capabilities; Assist with deployment planning and rollout management
Seniority
Senior, hands-on IC
