Administrative Assistant - Customer Service
Core
Provide administrative and operational support to the Customer Service team, managing daily requests, coordinating processes, and facilitating cross-functional workflows.
Role type
Administrative Assistant
Builds
Organized office operations and efficient team workflows
Domain
Customer Service Operations
Deliverable
product features
Required skills
Process improvement, workflow management, meeting coordination, employee onboarding/offboarding logistics, policy communication, cross-functional coordination, Microsoft Office proficiency
Preferred skills
SAP knowledge, Salesforce knowledge, 45+ wpm typing speed, Bachelor's degree in business
Technologies
Microsoft Office, SAP, Salesforce
Responsibilities
Oversee administrative and office operations including meetings and purchase requests; Coordinate employee support activities such as onboarding, offboarding, and interview logistics; Facilitate cross-functional coordination between divisions; Resolve administrative issues by identifying creative solutions; Support policy communications to employees; Contribute to special projects as needed.
Seniority
Individual Contributor, mid-level
