Technical Success Manager
Core
Strategic technical advisor ensuring customers realize full value of Zscaler's cloud-native Zero Trust Exchange platform by aligning solutions with customer goals and driving long-term satisfaction.
Role type
Senior Technical Success Manager (Customer Success) (via careerplan.io/jobs/5196907007-technical-success-manager-at-zscaler)
Builds
Customer success outcomes, strategic growth opportunities, and best-practice content for Knowledge Bases
Domain
Cybersecurity, Cloud Security, Zero Trust, SASE
Required skills
Customer-facing account management, technical troubleshooting (network), Linux/Unix/Free BSD proficiency, core networking protocols (HTTP, SMTP, FTP, DNS), stakeholder relationship building, product implementation leadership
Preferred skills
Large-scale migration management, HLD/LLD design, enterprise infrastructure knowledge, cloud security technologies (SASE, SSE, ZTNA), open-source system administration, authentication protocols (SAML, LDAP, OAuth)
Technologies
Zscaler Zero Trust Exchange, Linux, Unix, Free BSD, Ping, Traceroute, MTR, HTTP, SMTP, FTP, DNS, SASE, SSE, ZTNA, SAML, LDAP, OAuth
Responsibilities
Understand customer goals and technical challenges to align Zscaler solutions; build deep relationships with key stakeholders and identify strategic growth opportunities; anticipate technical hurdles and implement risk mitigation strategies; master products to contribute best-practice content; collaborate across Sales, Support, and Product teams
Seniority
Senior, hands-on IC with strategic advisory responsibilities