Senior Technical Success Manager
Core
Strategic technical advisor guiding enterprise customers through their Zero Trust journey to align solutions with business and security goals.
Role type
Senior Technical Success Manager (Sr.TSM)
Builds
Customer adoption strategies, risk mitigation plans, and operationalization of Zscaler's Zero Trust Exchange platform.
Domain
Cybersecurity, Cloud Security, Zero Trust, SASE
Deliverable
client delivery
Required skills
Technical account management, customer success, solutions delivery, sales engineering, AI/ML fundamentals, core networking protocols (HTTP, DNS, SSL), DLP, Sandbox, SDWAN, CASB, network troubleshooting
Preferred skills
AI-powered operational analytics, predictive health-scoring, enterprise infrastructure, cloud security technologies (SASE, SSE, ZTNA, AI Security), industry-specific workflows
Technologies
Zscaler Zero Trust Exchange, SASE, SSE, ZTNA, AI Security, HTTP, DNS, SSL, DLP, Sandbox, SDWAN, CASB, Ping, Traceroute, MTR
Responsibilities
Build and nurture deep relationships with key customer stakeholders to define strategic alignment; Offer expert technical guidance and proactive recommendations for solution integration; Proactively drive adoption by identifying insights and developing risk mitigation plans; Provide technical expertise to manage complex escalations across Sales, Support, and Product teams; Master products to create and share intellectual capital (playbooks, guides, videos).
Seniority
Senior, hands-on IC