On-Site IT Support Analyst
Core
On-site technology support for attorneys and staff in a specific office location, handling hardware, software, and peripheral issues.
Role type
On-site IT Support Analyst
Builds
Maintains IT infrastructure and user productivity tools for a law firm
Domain
Legal services / Enterprise IT Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows 10/11 support, Microsoft Office O365, Active Directory, Azure AD, Zoom Rooms, Microsoft Teams, Desktop imaging, LAN/SD-WAN support, ITSM/ITIL processes, hardware troubleshooting, asset tracking
Preferred skills
System operations/administration, law firm environment experience
Technologies
Windows 10, Windows 11, Microsoft Office 365, Active Directory, Azure AD, Zoom Rooms, Microsoft Teams, SD-WAN
Responsibilities
Deploy computer equipment for new hires, collect and track equipment from departed users, support video conferencing and A/V systems, install and troubleshoot software, coordinate user requirements with management, evaluate and record support tickets
Seniority
Mid-level, hands-on IC