Ambulatory Service Representative II
Core
Coordinates ambulatory patient access functions including front-end customer service, patient registration, insurance verification, appointment scheduling, and charge entry for an orthopedic clinic.
Role type
Ambulatory Service Representative II
Builds
Patient access workflows and billing processes for an orthopedic clinic
Domain
Healthcare / Medical Billing & Registration
Required skills
Patient registration, insurance/coverage verification, appointment scheduling, charge entry, billing inquiries, Master Patient Index (MPI) management, co-payment collection, pre-authorization coordination, Microsoft Office (Word, Excel, Access, PowerPoint), hospital registration & billing systems
Preferred skills
Medical billing experience, experience with similar settings
Responsibilities
Handle front-end customer service and patient registration, verify insurance coverage and co-payments, schedule appointments and manage physician calendars, perform charge entry and billing edits, reconcile bills, coordinate referrals and pre-authorizations, handle administrative tasks like filing and mailings
Seniority
Mid-level, hands-on IC